Refund and Cancellation Policy
1. Introduction
At S & L DNA Diagnostic Mobile Services, we strive to provide the highest quality DNA testing services. We understand that circumstances may arise where you need to cancel or request a refund for your purchase. This policy outlines the terms and conditions for cancellations and refunds.
2. Cancellation Policy
2.1 Before Sample Collection
● Full Refund: You can cancel your order for a full refund if the cancellation is made before the DNA sample collection kit has been shipped. Please contact our customer service team at (910)338-9686 or sandldnamobileservices@gmail.com to initiate the cancellation.
2.2 After Sample Collection Kit Has Been Shipped
● Partial Refund: If you wish to cancel your order after the DNA sample collection kit has been shipped but before the sample has been collected, you may be eligible for a partial refund. A fee of $50.00 will be deducted to cover shipping and handling costs.
2.3 After Sample Collection
● No Refund: Once the DNA sample has been collected and sent back to our laboratory, cancellations are not possible, and no refunds will be issued. This is due to the personalized nature of the testing and the irreversible processing costs incurred.
● Full Refund: You can cancel your order for a full refund if the cancellation is made before the DNA sample collection kit has been shipped. Please contact our customer service team at (910)338-9686 or sandldnamobileservices@gmail.com to initiate the cancellation.
2.2 After Sample Collection Kit Has Been Shipped
● Partial Refund: If you wish to cancel your order after the DNA sample collection kit has been shipped but before the sample has been collected, you may be eligible for a partial refund. A fee of $50.00 will be deducted to cover shipping and handling costs.
2.3 After Sample Collection
● No Refund: Once the DNA sample has been collected and sent back to our laboratory, cancellations are not possible, and no refunds will be issued. This is due to the personalized nature of the testing and the irreversible processing costs incurred.
3. Refund Policy
3.1 Refund Eligibility
● Refunds will only be issued to the original method of payment used during the purchase.
● Refund requests must be made within 5 days of the original purchase date.
3.2 Processing Time
● Refunds will be processed within 2 business days after the cancellation request has been approved.
● It may take additional time for the refund to appear in your account, depending on your bank or credit card provider.
● Refunds will only be issued to the original method of payment used during the purchase.
● Refund requests must be made within 5 days of the original purchase date.
3.2 Processing Time
● Refunds will be processed within 2 business days after the cancellation request has been approved.
● It may take additional time for the refund to appear in your account, depending on your bank or credit card provider.
4. Exceptional Circumstances
● Faulty or Damaged Kits:
● Inconclusive Results: In rare cases where the test results are inconclusive, we may offer a re-test at no additional cost or provide a full refund.
● Inconclusive Results: In rare cases where the test results are inconclusive, we may offer a re-test at no additional cost or provide a full refund.
5. Contact Information
If you have any questions or need further assistance with your refund or cancellation, please contact our customer service team at:
● Email: sandldnamobileservices@gmail.com
● Phone: (910)338-9686
● Address: 609 Piner Rd Suite A #520 Wilmington, NC 2840
We appreciate your understanding and thank you for choosing S & L DNA Diagnostic Mobile Services for your DNA testing needs.
● Email: sandldnamobileservices@gmail.com
● Phone: (910)338-9686
● Address: 609 Piner Rd Suite A #520 Wilmington, NC 2840
We appreciate your understanding and thank you for choosing S & L DNA Diagnostic Mobile Services for your DNA testing needs.